Personal data protection policy

“MEVGAL SA” fully respects the personal data of consumers, as well as of its associates, and assures them that the company complies with the provisions of the new General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of their personal data and on the free movement of such data, and repealing Directive 95/46 / EC.

The present Statement is intended to inform the consumers and associates of the company about the way the company collects, uses and protects personal data. The company reserves the right to make any changes and corrections to this statement, so we ask you to visit this page at regular intervals, so that you can review any current, additional information and any changes.

CUSTOMER SERVICE

In case you contact the customer service of the company by telephone, email, filling in an online form or through the social media of the company, in order to submit a question or complaint, we register your question / complaint in the customer database of the company and collect your contact details (e.g. name, address, telephone number, e-mail).

We collect the above data in order to respond to your question / complaint and we proceed to delete them once we have completed their processing. In any case, we do not retain your personal data for more than two years.

PARTICIPATION IN COMPETITIONS

In case you take part in a competition of the company through our website or through social media we will collect the contact details of the winner of the competition (e.g. name, address, telephone number, e-mail) in order to contact them and send them their gifts. This data will be deleted once the delivery of their gifts is completed. In any case, we do not retain your personal data for more than two years.

SOCIAL MEDIA COMPETITION

a) Scope of the Conditions of Participation and Organiser

In the event of contradictions or inconsistencies in relation to other messages included in advertising and promotional material, these conditions of participation shall prevail. The instructions for participation or claiming prizes form an integral part of these conditions of participation. By participating, participants agree to these conditions of participation. Please keep a copy for your information.
Organiser: MEVGAL S.A. (hereinafter “MEVGAL”), Koufalia, Thessaloniki, 57 100, Greece
This competition is not part of any partnership with Facebook or Instagram and is entirely independent of the social network.

b) Participation eligibility

The residents of the DACH region are eligible to participate, with the exception of the employees of the organiser and its subsidiaries or representatives, as well as their immediate family members. The organiser reserves the right to exclude participants who are presumed to be in breach of the conditions of participation.
There is no participation fee, nor is there any obligation to make a purchase.

c) Participation

The campaign will run over the period specified in the post on the social media platform. Participants can enter the competition throughout the campaign period.

d) Management of prizes and winners

Prizes are non-transferable and non-refundable; they should be accepted as they are and may not be sold.
No cash or other prize alternatives are available – either in whole or in part – unless the campaign organiser reserves the right, in cases beyond their control, to offer similar alternatives of equal or higher value as a substitute. Unless otherwise stated in writing by the campaign organiser, prizes shall be awarded exclusively and directly to the winners.
Potential winners will be notified by MEVGAL. Winners are required to make contact within three days from the date and time stamp of the message sent by MEVGAL or the agency authorised by it to do so.
If a prize is not claimed within seven days from the organiser’s first notification, the organiser shall reserve the right to cancel the claim to the prize and award the prize to a runner up. The organiser shall not bear any liability for any lost, delayed, erroneous, damaged, misdirected or incomplete claims, or claims that cannot be sent due to technical, delivery or other reasons.

e) Data protection

Please note that, as part of the data processing carried out for the purposes of managing the campaign, customer data may be transmitted by the organiser to other companies in its group of companies or to third parties appointed by the organiser and their affiliated companies exclusively for the purposes of the campaign (e.g. in order to send the prizes). No further data processing shall be carried out. All data shall be deleted within 14 days.

f) Disclaimer

The organiser reserves the right to screen participants and winners before awarding a prize. This includes their name, age and place of residence. The organiser may refuse to award a prize, withdraw a prize claim or refuse further participation in the campaign if there is reason to believe that these conditions of participation or the instructions forming an integral part of the conditions of participation have been breached, or if a participant gains an unfair advantage through participation in the campaign or by fraudulent means.

g) Early termination or amendments

If part of the campaign cannot be implemented as planned for any reasons, including computer viruses, power failures, bugs, sabotage, unauthorised access, fraud, technical failures or other reasons beyond the control of the organiser, thus affecting the implementation, security, fairness, integrity or smooth flow of this campaign, the organiser may cancel, terminate or amend the conditions of participation at their own discretion, discontinue the campaign or invalidate the participations concerned.

h) Final provisions

Should any of the provisions of the conditions of participation be rendered invalid, this shall not affect the validity of the remaining conditions of participation.
Any recourse to courts of law is ruled out.

SUBMISSION OF CVS

In case you submit your CV to the company, we will take note of the information you have sent us through your CV. We will use this data to consider your candidacy for employment in the company and to contact you about your possible employment in it. In any case we will not retain your personal data for more than two years.

NEWSLETTERS

Our website gives you the option to sign up to our newsletter with your consent so that you can receive information about the company’s products, commercial announcements, competitions etc. Your consent can be withdrawn at any time by clicking unsubscribe on emails you receive from us. Your personal information will be kept as long as your consent isn’t withdrawn.

INTERACTION BY MEANS OF SOCIAL MEDIA

In case you contact us through the social media of the company by uploading a comment or sending a message, liking, participating in competitions, etc., we will receive information such as your username, profile picture, where you live, your email, gender, etc., in order for us to respond to your messages, count the number of our consumers, and give you the opportunity to participate in competitions of the company.

For more information on the protection of your data, you should be aware of the specific social media protection statements.

The company also uses social media for displaying advertisements, based on information gathered by the social media platform. MEVGAL does not have access to this information and has no jurisdiction over it. For more information on the protection of your data, you should be aware of the specific social media protection statements.

PERSONAL DETAILS OF MINORS

MEVGAL does not knowingly collect personal data of children without the proper consent by the holder of parental responsibility over the child.

EXERCISE OF THE RIGHTS OF OUR CUSTOMERS

MEVGAL ensures your exercise of your rights in accordance with the General Regulation EU 2016/679, through your sending an e-mail to info[at]mevgal.gr. More specifically, you can exercise the following rights:

• The right of access to your personal data.
• The right to rectification and the right to erasure of your personal data.
• The right to restriction of processing of your personal data.
• The right to your data portability.
• The right to object to processing of your personal data.
• The right to lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data infringes the Regulation.

In case you exercise any of these rights, the company will respond within one month, unless your request is highly complex or there are plenty of similar requests.